Pre-order Policy

These are Terms & Conditions applied when you pre-order a product from HoYoMerch. By placing a pre-order you are agreeing to be bound by these terms, so please read them carefully before you place a pre-order.


Pre-orders are orders for products that are not manufactured or not yet available for delivery. Similar to any other normal order to place a pre-order, you will need to provide certain information, including but not limited to your name, address and billing information. It is your responsibility to ensure this information is accurate and up to date. If we do not have accurate information, we will not be able to keep you informed.


Pre-order payments do not guarantee availability of the product but represent your offer to buy the product when it is released for sale. We reserve the right not to accept your offer and your offer is only accepted once the pre-ordered is despatched.

When you place a pre-order you will need to pay the full price of the product.


Just like other normal orders, you will receive a standard order confirmation after pre-ordering. You will also receive a notification e-mail when your pre-order is about to ship out to you.


Where possible, orders will be shipped to you as soon as we can, subject to availability.

Release dates of pre-ordered items and restock dates are all subject to change. Any expected delivery dates are subject to change due to the arrangement by supplier (miHoYo / HoYoverse). As a result, we cannot be liable for any changes to the release dates of pre-order schedules advertised by us.


Pre-orders cannot be cancelled. When you place a pre-order, we create a reservation with the supplier (miHoYo / HoYoverse) for this order. It is not possible for us as the merchant to cancel the order with the supplier.

We reserve the rights to amend above terms. Please check our website for updates.

For further enquiries regarding pre-orders, please do not hesitate to contact us.

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